#14Resolve API rate limits for BlueOrbit
Assignee: Talia Brandt
In ProgressUrgent
Brief
Eliminate the BlueOrbit support-agent API throttling so live chats stop dropping.
Rate limits trip during peak hours; customers see delayed replies.
Add request queuing + exponential backoff; raise the provider tier if needed.
Zero 429s over a 48h load test; p95 reply latency < 3s.
Provider tier upgrade may need client budget sign-off.
People
ApproverAaron BergerReviewerJonah AdlerContributorEthan Kaplan
Approval
Awaiting approval from Aaron Berger
Demo simulation — this action is awaiting human approval; changes reset automatically.
Dependencies
Blocks
Subtasks 0
Checklist
2/4Reproduce the 429s under load
Add backoff + request queue
48h load test
Confirm p95 latency target
Files & attachments
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Code snippets
Comments 3
EK
Reproduced the 429s — they spike right at the 2pm support peak.
EK
Backoff + queue is in. Running the 48h load test next.
AB
Approved the tier bump once the load test passes.
Related
- BSCompany
- BRProject
History
- JAJonah Adler changed Priority High → Urgent26-06-2026 16:00
- EKEthan Kaplan changed Status Planned → In Progress25-06-2026 16:00